[Skip to content](https://www.t-mobile.com/news/press/carr-wildfire#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [Press Release](https://www.t-mobile.com/news/press) # T‑Mobile Responds to Carr Wildfire July 31, 2018 The Carr fire has been devastating. We’re focused on supporting T‑Mobile employees who’ve been impacted and maintaining service in affected areas. We are monitoring the situation and will support customers and employees as needed.  2 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn The Carr wildfire in Northern California has been devastating for thousands of people. As we continue to closely monitor the fire’s impact, we are focused on supporting T‑Mobile employees who have been impacted and ensuring disruptions to T‑Mobile cell service in affected areas remain small and brief. As the situation evolves, we will continue to monitor its impact and evaluate ways to support our customers and employees as needed. ### Customer Updates Help support relief efforts in communities affected by the wildfires. To donate, text __CARRFIRE__ to __91999__ to receive a link to donate to the United Way of Northern California’s Shasta County Relief Fund, which is helping aid the relief efforts. Message & data rates may apply. More information can be found at: [https://www.mobilecause.com/constituent-terms-new/](https://www.mobilecause.com/constituent-terms-new/) Employees have collected supplies at local stores and volunteers are distributing via Red Cross to affected areas. ### Network Updates As of July 31, 2018 there is no service disruption. For questions about your account or service, visit [www.my.t‑mobile.com](http://www.my.t-mobile.com/) or call 611 from your T‑Mobile handset ### For the latest local information on the wildfires [http://calfire.ca.gov/communications/communications\_StatewideFireSummary](http://calfire.ca.gov/communications/communications_StatewideFireSummary) [https://twitter.com/CAL\_FIRE](https://twitter.com/CAL_FIRE)  T‑Mobile disaster response team. [Download image.](https://www.t-mobile.com/news/_admin/uploads/2018/07/nr-article-Carr-Wildfire-7-31-18.desktop.png) Tags[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response)[Giving Back](https://www.t-mobile.com/news/archive/giving-back)[Relief](https://www.t-mobile.com/news/archive/relief) ## Related Stories [More Stories](https://www.t-mobile.com/news/stories) [ \ NetworkPress Release \ __T‑Mobile Prepares for and Responds to Hurricane Lowell in Hawaiʻi (Updated 9/14/26)__  \ September 05, 2026|5 min read](https://www.t-mobile.com/news/network/t-mobile-positions-crews-and-resources-across-hawaii-ahead-of-hurricane-lowell) [ \ NetworkPress Release \ __T‑Mobile Monitoring and Ready to Respond to Tropical Storm Edouard (Updated 9/2/26)__  \ September 01, 2026|3 min read](https://www.t-mobile.com/news/network/t-mobile-monitoring-and-ready-to-respond-to-tropical-storm-edouard) [ \ CommunityPress Release \ __T‑Mobile Supporting Customers During Severe Flooding on the Nepal-Tibet Border (Updated 9/8/26)__ \ August 26, 2026|2 min read](https://www.t-mobile.com/news/community/t-mobile-supporting-customers-during-severe-flooding-on-the-nepal-tibet-border) [ \ CommunityPress Release \ __T‑Mobile Expands Free Wi-Fi and Device Charging Support in Indiana Communities Facing Prolonged Commercial Power Outages (Updated 8/25/2026)__ \ August 21, 2026|5 min read](https://www.t-mobile.com/news/community/t-mobile-teams-support-midwest-storm-response)