OVERLAND PARK, Kan. (BUSINESS WIRE), May 21, 2013 – Sprint (NYSE: S) is the most improved company in customer satisfaction, across all 47 industries studied, during the last five years, according to results from the 2013 American Customer Satisfaction Index.
Released today, the ACSI survey also ranks Sprint No. 1 in delivering the best value among national wireless carriers. Among the study’s customer experience benchmarks, Sprint also ranks highest in bill rating and data plan choice.
“To be recognized as the most improved U.S. company, period, during the last five years in the ACSI survey is validation that our relentless quest to provide the best customer experience is being noticed,” said Dan Hesse, Sprint CEO.
In addition to ACSI, other independent third-parties have also recognized Sprint in customer service:
- In February, J.D. Power and Associates ranked Sprint Highest in Satisfaction with the Purchase Experience among Full-Service Wireless Providers for the fourth consecutive time.
- Also in February, Boost Mobile was ranked highest among non-contract providers in the same J.D. Power and Associates study.
- In March, ATLANTIC-ACM gave Sprint U.S. Long-Haul Wholesale Carrier Excellence awards for Customer Service, Network Performance, Brand and Voice Quality.
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The overall ACSI score factors in scores from more than 225 companies in 47 industries and from government agencies during the previous four quarters. The Index was founded at the University of Michigan's Ross School of Business and is produced by ACSI LLC. ACSI can be found on the Web at www.theacsi.org.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 55 million customers at the end of the first quarter of 2013 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, during the last five years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.