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Wayne_H_
Network Novice
Joined 3 years ago
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Re: T-Mobile Home Internet new line
I read you loud and clear but I have been a T-Mobile customer the last 22 years and I have 3 lines on my account. What you showed me looks like an advertisement for new customers. I had Magenta 55+ for 5 years and when I questioned the upgrade to Magenta Max 55+ no one mentioned adding another line. I did receive an email that stated that I did add a new line but that was the modem’s line and so how that didn’t qualify. Again I wasn’t given enough information.63Views0likes0CommentsT-Mobile Home Internet new line
When I signed up for T-Mobile Magenta Max 55+ I was told I was eligible for this service. I called 2 times after the initial sign up once for proper set up and then for questions about my internet speed. I was told that my current router app (the Netgear Nighthawk app) doesn’t work with their new equipment (KVD21 5G Gateway) instead I was told to download the app Speedtest (not as good as the Netgear app by far) and it registered that I was on a 2g/3g/5G network. What happened to the 4g network that I was promised? I called a third time to question the network and I was told that I didn’t qualify for the Magenta Max program because I didn’t add a extra line. That was the first time I heard that requirement! I did receive a email notification that I did add an extra line (the line for the modem) and I then read all the fine print documents and again there was no mention of this requirement. Well I raised hell (I cursed at the T-Mobile expert. I rarely use profanity) then hung up. Five minutes later I get a phone call from the same T-Mobile expert and they granted me the service with a $11 discount off my current bill. Did anyone else experience (or was informed about the extra line purchase) this problem?906Views0likes3Comments