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VERYMAD
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Joined 2 years ago
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Re: Warehouse "never received" my trade-in device
Please ensure that all communication documentation is retained by everyone involved. Our intention is to explore the possibility of engaging a lawyer for potential legal action as a class. We find the situation at hand highly unacceptable and regard it as an evident scam.101Views0likes0CommentsRe: Warehouse "never received" my trade-in device
I am facing a similar issue with my phone trade-in. After bringing my phone to the store for inspection and verification, everything seemed fine until they discovered that the IMEI was incorrect. I was advised to contact customer service, which I did, and they provided me with a prepaid label via email. I securely packaged the phone along with a note explaining the incorrect IMEI and mailed it back using the provided prepaid label. It has now been a month since the USPS tracking confirmed the delivery of the package. Upon contacting T-Mobile, I was informed that they do not see any record of the package being scanned into their system. Therefore, they suggest filing a claim with USPS. This situation is deeply frustrating and feels like a fraudulent act. T-Mobile utilized a third-party service called Assurance, and they appear to be confident in their belief that the item was either not received or that I sent an empty box. It is disheartening that the blame is being shifted onto the customer or USPS without taking responsibility for any potential human error on their part. I request that T-Mobile thoroughly investigate this matter and ensure that appropriate actions are taken to rectify the situation. Your prompt attention to this issue would be greatly appreciated.79Views0likes0CommentsRe: Warehouse "never received" my trade-in device
Please ensure that all communication documentation is retained by everyone involved. Our intention is to explore the possibility of engaging a lawyer for potential legal action as a class. We find the situation at hand highly unacceptable and regard it as an evident scam.107Views0likes0CommentsRe: Warehouse "never received" my trade-in device
The same thing is happening to me!!! I took my phone to the store, after inspection and everything was fine, they went to do the trade-in, but the IMEI was incorrect so they told me to call customer service which I did, and got an email for the prepaid label. I then put the phone and a note explaining that the IMEI was wrong in a box and mailed it with the provided prepaid label. It’s been 1 MONTH since the USPS tracking STATED THAT IT WAS DELIVERED. I called in and was told that they DID NOT SEE THAT IT WAS SCANNED INTO THEIR SYSTEM THEN IT MUST NOT HAVE BEEN RECEIVED and told me to file a claim with USPS! This is a FRAUD!!!!42Views0likes0CommentsRe: T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
SAME EXACT THING HAPPENED TO ME! I sent in my old phone under a trade-in promotion for my new one. I HAVE the USPS receipt that said DELTHE IVERED A MONTH AGO when tracked. I called in and they said they didn’t see it logged in their system AND CLAIMED THAT IT MUST HAVE NOT BEEN RECEIVED OR THE PHONE WAS NOT IN THE BOX!?! I spent hours and hours over the phone to get it resolved because they used the WRONG IMEI number. I went into the store, they couldn’t take the phone and I had to mail it in...why would I not put the phone in the box? I talked to Tony with and got really frustrated and then talked to supervisor Frank. He then told me to file a claim with the USPS and see what they say and he will proceed to the next step. So I just filed the claim. I will keep you all updated. If this is not resolved, please get together and sue T-Mobile!!!! I spent so much time and been so stressed out because of this!!! I BELIEVE THERE’S SOME FRAUD GOING ON. Did they claim to give us back $800 toward the new phone and do this to get out of it maybe?135Views0likes0Comments