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Suranjit
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Joined 2 years ago
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Re: How to return internet gateway
It’s a headache to contact Customer Care over phone because of holding time! Decided to return it at store over the weekend. Same result: They mentioned that they can’t as it’s not letting them to do it…showed me their i-pad screen where check-mark areas are greyed out! :( T-Mobile should update their webpage where it states: Return to a T-Mobile store You can return the device to a store only if you haven't started a return order yet. If you cancelled, transferred your number to another carrier, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you. Bring the device, all accessories, and any original content with you when you head to the store.618Views0likes0Comments