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skymorena
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Joined 7 years ago
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Re: T-Mobile Experts aren't experts. What can be done?
Sorry that you've had this experience. When a T-Mobile Agent says "Family Plan" it doesn't necessarily mean that you have a Simple Choice Plan. It can be an account with T-Mobile One Plan but with multiple lines. The One Plus feature is now at $15/line.46Views0likes0Comments- 965Views0likes0Comments
Re: Text/call forward
If you don't have another phone to use and you are on postpaid then you can use DIGITS Web Client and log in with your T-Mobile ID. Receive and make calls/texts using other device. If you have a tablet/iPad you can also download the application available for Android or iOS.3.3KViews0likes0CommentsRe: iPhone 7 & 7 Plus not working
Was it after a software update? There was a software update rolled out on Feb 7 and iPhone 7&7 Plus variants had issues with microphone and speaker that makes your calling or simple recording any audio works. Can you try recording any audio in the Voice Memo App?69Views0likes0CommentsRe: Receiving charges for a suspended line
Account suspensions Seasonal suspension You may voluntarily suspend your account twice per year for a maximum period of 90 consecutive days for each suspension. During a seasonal suspension, the account must remain current. You can suspend individual lines of an account, while other lines remain active. If you previously suspended your line within the last 12 months as a Seasonal Suspend the option/button to suspend the line on My T-Mobile will not be displayed until the end of the 12 month period. Multiline rate plan seasonal suspension fees When all lines on a multiline rate plan are suspended, accounts are billed $10 per bill cycle for each suspended line. For example, if you suspend all lines on a four-line account, you are charged $40 per bill cycle. When one or more lines on a multiline plan remain active, accounts are billed the plan's full monthly charge, including any data or additional features. If an add a line that's not included in the multiline rate plan is suspended, the multiline rate plan will be charged plus a $10 fee for the suspended add a line. Individual rate plan seasonal suspension fees For accounts with only one line on an individual rate plan, a suspended line is billed $10 per bill cycle. If an account has multiple individual-line rate plans, the account is billed $10 for each suspended individual-line rate plan, and the full monthly charge for any active individual lines. For example: Say you have an account with three lines on the individual Simple Choice rate plan. You decide to temporarily suspend two of those lines. The two suspended lines are billed $10 per month, while the third non-suspended line is billed to the account for the full monthly charges, including any data and other features.291Views0likes0Comments