User Profile
SillyAnn
Newbie Caller
Joined 2 years ago
User Widgets
Contributions
Bait and Switch T-Mobile 5G Home Internet Service
I was on a chat with T-Mobile for over an hour trying to order their home internet. I was asked to provide my home address at the VERY BEGINNING of the chat. Well, after over 55 minutes where the agent was seemingly processing my order, I was informed that home internet was not available at my address, but I could get this LTE 100 MPS Internet “Lite” instead. I said absolutely not and told them that this has been a total waste of my time and amounted to nothing less thanbait and switch by T-Mobile. The chat person said sorry and was there anything else they could do for me. I said yes. Give me the contact information to whomever I can complain to. After another, believe me, five minutes I was provided an address and fax number to complain to and told there was no number to call. Unbelievable! If anyone can share with me a number I can call to,I can complain I would appreciate it.171Views0likes2Comments