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Nydiam97
Network Novice
Joined 11 months ago
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tmobile store
My phone was broke. I have insurance on the phone. I go and they first tell me I can upgrade. Then the next they said I couldn’t. They told me they did not have the same phone I had in store to replace. They had the exact same phone I had. They charged me to trade in my device and I have insurance. My device was paid off as well !!!! I have to pay for the exact same phone that I had already paid off !!!! They was very unprofessional and uneducated about iPhones.70Views0likes0Comments