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Neema
Network Novice
Joined 2 days ago
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Consumer complaint
My experience with TMobile has been nothing but wasted money, time and stress. Since switching from Verizon to them I’ve filed 3 claims for phones that have been consistently inoperable. The most recent event was yesterday where I spent 4 hours on the phone including two hours today, where I’ve been getting the run around. They tried to tell me I was’t paying my insurance premium when it’s automatically taken out of my bill totaling $700/month, so they not only told me I was uncovered but then retracted and said I was. I still don’t have the phone that’s needed to run my business and they tried to offer me $50 to compensate for the inconvenience and time. Their associates are not trained properly and have poor documentation as I’ve repeatedly explained the issue to over 5 representatives. They tried to compensate me $59 like this will change the fact that I’ve now lost thousands per day. The end result is: no phone! I highly recommend not switching or using T-Mobile. I expect way more out of a cellular company that I spend thousands with every other month40Views0likes0Comments