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MJT
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Joined 4 years ago
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I-Phone 13 promo and no credit for returned device
Does anyone else have issues with TMOBILE customer service and device credits? I was forced to upgrade since my android since it did not support 5G. I wanted the I-phone 13 but the Easton Columbus OH store was out of them. They suggested an I-phone 12. I was OK with that if I a device credit was applied for the old phone. They supplied a USPS slip to return the phone. It was sent and received, but no device credit was applied. I’ve called customer service 3 time and no update for the credit has been done. Is this promo a bait and switch operation?120Views0likes1Comment