Forum Discussion

MJT's avatar
MJT
Newbie Caller
3 years ago

I-Phone 13 promo and no credit for returned device

Does anyone else have issues with TMOBILE  customer service and device credits?

I was forced to upgrade since my android  since it did not support 5G.

I wanted the I-phone 13 but the Easton Columbus OH store was out of them.

They suggested an I-phone 12. I was OK with that if I a device credit was applied for the old phone.

They supplied a USPS slip to return the phone. It was sent and received, but no device credit was applied.  I’ve called customer service 3 time and no update for the credit has been done.

Is this promo a bait and switch operation?

  • MJT's avatar
    MJT
    Newbie Caller
    3 years ago

    Update.  I went to the Easton Town Center T-Mobile store and they applied to balance credit.

    They discovered there should have been a $400 credit for the device.

    They were helpful at the site.