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merlin
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Joined 2 months ago
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Re: Complaint Regarding Poor Customer Service and Lack of Payment Assistance Options
I'm sorry that you're going through this. I recently had to contact customer service as well, and got the same treatment that you describe. I have been a customer for 22 years and have had up to eight lines at one point. Two of my lines were always free and when I added an additional two lines, one of the "free" lines started being charged. Unfortunately tmobile cannot access prior bills (more than three months) so I cannot prove that the line has always been free! Now I cannot access my account online because they changed literally EVERYTHING about their online access. You would think that tmobile would offer some kind of longevity assistance, but no, they are trying to force longtime customers out.63Views0likes0Comments