User Profile
malone73
Network Novice
Joined 2 years ago
User Widgets
Contributions
Can Someone tell me if there is an email address for billing support?
My elderly mother tried to cancel service and was not able to get any help at the T-mobile store because she was not in possession of a PIN number. If she ever created one she no longer remembers it. She switched to Xfinity and now she can not access the T-mobile website to use it to cancel because it asks to verify phone number as part of login. I don’t see a way to get in contact with billing support at this time because when I call they will not take a call only refer me to automatic pay over the phone. I would like to send an email canceling service. My mother switch carriers July 10 2023 but is still being billed since then.Solved96Views0likes1Comment