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kjembry15350
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Joined 2 years ago
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Tower outages in Round Rock TX- when will problem be resolved?
We drove to a T Mobile store on Friday evening (6/9/23) to see if my IPhone needed repair because all calls were breaking up, rendering my phone useless for calling. We were told that 2 T Mobile cell towers in Round Rock, Texas, were down with no firm ETA on repair completion. I’ve checked with neighbors and learned that T Mobile phone service appears to be disrupted for all. On Sunday I spent > 20 minutes on online ‘CHAT’ with ‘Veronica V’ and 20 + minutes into chat, I was told ‘I have reviewed your account very thoroughly and I can see technicians are working at the site location near by your location and almost 90% of the work has been completed. Just for you, we will make sure that everything will be completed on priority.” I have not been proactively notified of the issue, nor can I find out when T Mobile expects issue to be resolved. It’s been nearly a week since my phone functioned properly for voice calls. Where can I find information pertaining to cell tower outage and expected ETA of resolution?372Views0likes2Comments