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kevinbelcher1
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Re: Increase in Price for 55+ ($50/mo for 1 line)
kevinbelcher1 wrote: Update: Received a call from T-Mobile customer care this morning. Though English wasn't great, he said he would like to setup a call for this Friday to work out something to keep my rate the same, permanently. He said it will be a "promotional" rate since I've been with them for 10 years. I said I don't trust T-Mobile any longer, but call and offer your deal. I'm ready to switch to Consumer Cellular. They have a AARP 55 plan. $60 a month for 2 lines, total out the door. Just like T-Mobile promised 10 years ago. I also got a notification from FCC and they have contacted T-Mobile with my complaint... Not sure if that helped with the "promotional" call? T-Mobile made my decision easy... They said they would call this morning with a promotional offer to stay with T-Mobile. They never called (haha). I was thinking it would be hard to trust them in the future and this just shows what they think of their customers!! Good bye T-Mobile and hello consumer cellular! I've learned my lesson on what Uncarrier really means...300Views2likes0CommentsRe: Increase in Price for 55+ ($50/mo for 1 line)
Update: Received a call from T-Mobile customer care this morning. Though English wasn't great, he said he would like to setup a call for this Friday to work out something to keep my rate the same, permanently. He said it will be a "promotional" rate since I've been with them for 10 years. I said I don't trust T-Mobile any longer, but call and offer your deal. I'm ready to switch to Consumer Cellular. They have a AARP 55 plan. $60 a month for 2 lines, total out the door. Just like T-Mobile promised 10 years ago. I also got a notification from FCC and they have contacted T-Mobile with my complaint... Not sure if that helped with the "promotional" call?368Views3likes0CommentsRe: Price Lock
Spent an hour on cs chat last night. Isaac, cs person,was barried in chat complaints. He told me it's $10, no big deal (wow). I told him if it wasn't a big deal, then TM can just pay it for me. He told me there is nothing TM can do about it. I've been a customer since March 2014. He said sorry you are unhappy but bill is going up. I will be leaving TM. Picked a plan out from Consumer Cellular for 55 a month, 2 lines; waiting for the end of billing cycle on 6/5. Also won't be moving to TM home Internet. Pulled plug on those plans with this cluster. Like many, I filed a complaint with FCC and plan to do the same with Michigan Attorney General.36Views1like0CommentsRe: Increase in Price for 55+ ($50/mo for 1 line)
I think the idea of a class action lawsuit is a good idea. Hopefully there is a good legal firm following this. I'm guessing it will happen quickly. There are several other discussions going on under other plans. All are furious and agree a class action is forthcoming. Also, many are filing complaints with the FCC. We all need to do the same. https://consumercomplaints.fcc.gov/ I filed and took less than 5 minutes.135Views3likes0Comments