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jphooty
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Joined 17 hours ago
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Team mobile customer service lies
I had a phone for 3 years and I pay for insurance. I talked to customer service on Sunday. They told me my deductible was 200 I had a past due balance of 150. I was told I was eligible for and upgrade at no cost. I went to store as they told me the waiting time would be 2 days. I use my phone daily I am a contractor. I can not be with out a phone for any time . I went to the store to do my upgrade. I paid in store my past due amount. I was told I had to do a 550 deposited. I do not have funds for this. I left store and talked to a customer service rep I was told I could go to store use my broken phone for 150 value trade in and have the deposite bee 400. I came up with the money and then went to the store and they would not honor this. I called customer service again and then they lied and are saying they will not help me. So I spent my money for my insurance claim to pay the bill off. And now they won't honor the deal and im with out and insurance rehab. Long story short I been a customer over 10 years this is the 2nd horrified event I've had with this company. I recommend using a different company. Even just 5 years ago this company cared about there customers. This phone company sucks and they are sell outs just like every other corporation that gets to big for there pants Team mobile you suck27Views0likes1CommentRe: partially blind and dyslexic and sold a phone that was supposed to have facial recognition and the ability to read to me not even close and t mobile wont make it right
They say things they can't keep there words. They offer deals on product and don't honor what they tell there customers14Views0likes0Comments