ContributionsMost RecentMost LikesSolutionsDissatisfied end users Why can’t I merge sprint accounts with my T-Mobile account? Do you have any idea how difficult this makes it for end users? At the very least inform us if it will be possible and if so…When!! Re: Email customer service AT&T customer service DOES allow contact through email. My phone IS AT&T. The T Mobil service is for my router Re: Email customer service Social media , Facebook, twitter etc, I do not use. The point being, when we pay our bill, it goes directly to the billing department, not a social website. T-Mobile should extend the same courtesy and allow us to contact Customer Service directly. Re: Email customer service T-Mobile (sprint) will “gladly” accept payments online but refuse to allow customers to contact them via email? Does T-Mobile have “so many service Issues” that they are afraid of being swamped with emails??