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Joe56
Network Novice
Joined 3 years ago
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Re: Help Desk Failures!
I have been lied to since day 1, spent numerous hours on the phone with customer support or annoying advertising and/or music with no resolution of problems. Told I would be called back several times which never happened. Like the “buy one get one phone” bull$hit, not until you pay for other phone for 2 years (so your locked in) even if you pay it off (BUY ONE) your still own balance of “FREE” phone. Coverage map is flat out fraud, if you have an opportunity to leave without a financial penalty run, run, run, don’t look back.9Views0likes0CommentsRe: Good signal/bars but no network connection many times daily
T-MOBILE is a disgrace. Had good 4G service on Sprint with a tower (ONI ID:WA54XC793) ½ a mile from my office and residence. Forced to re-sim and then they shut down the tower, service went to hell. Have to reset all equipment several times a day just to stay connected. Was promised in late July old tower would be re-provisioned by end of August. Just more lies! Probably listed in terms of service as agreeing not to sue but a class action lawsuit is in order Not sure if TOS will trump knowingly offering for $$$ a service they “know or should have known” are not able to deliver. At stake is public safety most importantly not knowing if you can contact 911 if needed. Regardless a complaint to the State Corporation Commission is in order. If you live in Virginia search “Communications Company Complaint Form” @scc.virginia.gov4Views0likes0Comments