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jefferyshall
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Joined 4 years ago
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Re: On Us with AirPods promotion & rebates
Bobey4 wrote: I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13’s on them. My daughter and I both got “FREE” iPhone 13 pro’s back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these “Free” phones. We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder). Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill. We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them. It is a Cluster. Please advise what to do - ripped off and Bill is out of control! You got off light. Try fixing your bill after trading in five: 1-iPhone7, 2-iPhone10R, 1-iPhoneX and 1-iPhone12. I also paid ‘all the differences” and so on. They screwed the whole thing up soooo badly. That was Nov 2021, here it is March 2022 I still haven’t received a correct/normal bill yet. I went from $119 a month NEVER HAD AN ISSUE FOR YEARS. To 5 different screwed up bills and amounts and attempted corrections in a row now. They messed it all up (and the AirPods debacle) and for the rep who set it all up and assured me MANY TIMES everything was going to come out just right they charged me a representative helper fee of $30 PER PHONE!53Views0likes0CommentsRe: On Us with AirPods promotion & rebates
Verdeyellowtail wrote: I’m having issues getting a rebate from T-mobile on the AirPod Promotion. When I go into the rebate site https://promotions.t-mobile.com/ my phone number is auto-populated and then it requires Promotion Code. I’ve never received a promotion code. What is this promotion code and is it unique to my purchase. I have called customer service and they basically seem like they don’t know what I’m talking about. This is quite frustrating and I’d like to get my rebate visa. Evidently no one wants to fix this. I got talked into the AirPods promotion in December 2021 (didn’t know about this forum before so never saw all the issues). Never could get the submission process to work, kept saying ”There was a problem. Please try again” and wouldn’t get off the very first page where you enter the phone number and promo code. Once and only once did it get off that page and then it said “you can’t submit because you have reach the maximum number of this type of rebate” (it is the ONLY one I ever did) and after 30 days T-Mobile told me flat out sorry it has been past 30 days so your rebate is no good anymore.65Views0likes0Comments