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HAguirre

T-Mobile Employee

Joined 7 years ago

9 Posts2 Likes4 Solutions

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Re: Backup/download photos from SyncUp watch
There is not a way to download media from the watch in bulk. It will need to be sent as a picture or media message to an approved contact.
9 months ago Place SyncUp & IoT
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Re: Migrating sync-up line to apple watch??
To change from a SyncUP KIDS Watch to an Apple Watch will require a line type change. Please contact Customer Care to review your account and provide next steps. Contact Care by dialing 611 from your phone.
2 years ago Place SyncUp & IoT
426Views
2likes
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Re: replacement watch didnt update on prev watch entry
From the SyncUP KIDS app, tap on the old profile. Select the menu (3 lines at the top right-hand corner). Tap the edit icon next to the profile picture. You should be able to delete the profile on the next screen.
2 years ago Place SyncUp & IoT
41Views
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Re: SyncUp Watch Showing Offline
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
3 years ago Place SyncUp & IoT
613Views
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