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futureray
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Joined 5 years ago
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High-Speed Internet Gateway will not lock to 5G speeds (5G21)
T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer. I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home. What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem. Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?5.7KViews9likes25CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
On my 5G phone, is it utilizing B66 - labeled as LTE+5G, just did a speed check this morning. On this band, in the Cortland NY area, getting 291 Mbps down and 22.5 Mbps up. The 5G Home Internet Gateway keeps going to band B2 (700 Mhz), getting 58 Mbps down and 24 Mbps up. Not this is not terrible speed, but when you have speed that is 5 times this available and it is simple a software issue, very frustrating. This is particularly true for games today 100 GB or more is not uncommon.51Views3likes0CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
Update, patience. A new tower or new bands, whatever the issue was is no more, sort of. First, 100-150 downloads is my new normal, uploads are hanging around 50 Mbps. I have had speeds near 500 Mbps those are rare. I am getting several bands now n41, n61, and now B4, they seem to rotate depending on available bandwidth and weather. Also noted my 4G LTE phone is now back to around 130 with solid 45 upload. So I take this is all the transition going on, I glad my issue is resolved by patience. I think this will be the case for many having the same issue, if you can afford to wait. Very happy now.😀45Views2likes0CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
I know this threat is getting long and aging, but I hoping for a solution. So this weekend, I gave it another try. I found 5G (B66) and found a great location, with 3 bars but with speedsno better than 700 Band. So tried one more things this morning, I did a hard rest in a location which I know has 5G was working to my surprise, I got new network connection - B2 (750) and a secondary (which I had not been getting) n41 (515790?). The speed is amazing 275 Mbps down, and 10 Mbps up. It has locked on it for about 30 minutes or so then you guessed it is drops to 700 Mhz band again. So I reset and again amazing and now waiting to see how long it last. I wish I could just manually lock in these channels. Anyone had any luck with T-Mobile customer service to resolve this issue?42Views2likes0CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
With a better understanding now, I realize my best is going to be 50-70 down and 15-25 up connected to Band 2. B66 band at least for me has been very disappointing. After getting it to lock on to 5G, the speeds were 15-20 down and 3-5 up, and some sites would not work. Again it is not coverage in my area that is the issue. I have a S20 5G phone which connects to B66 it gets 200-250 down and 12-25 up. So it is one of two obstacles here, one Nokia modem hardware/software and/or T-Mobile downgrading its performance as phone’s have preference. Either way, I just going to be happy with the Band 2 for now. I do have a recent option to go Spectrum as they just added cable in my neighbor, though I have heard of surprise bills and terrible customer service so on the fence. Thanks to all those whom gave me feedback.43Views2likes0CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
Only been a couple of days but this is so aggravating, I want to like this solution but only if I can keep it connected to 5G. I am concerned this is going to be like T-Mobile previous solutions and never gets the firmware needed to make it successful. Any thoughts from anyone?54Views2likes0CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
For me not only time was the solution, finding the right spot. Sometime it is just rotating the device and seeing how the signal changed especially if it is fringe signal. Sometime right next to a window is not be signal, for me it was right in the middle of my home. Though right now I do have it in the window turned just right for 4 bars. Hope this helps, it can be frustrating at first, but after you find the right place and T-Mobile continues their expansion, it should improve.27Views1like0CommentsRe: High-Speed Internet Gateway will not lock to 5G speeds (5G21)
Update, this morning I decided just to get the best location for the best signal for the B2 700 Mhz band. Was getting 70 Mbps download and 25 Mbps upload. Said to myself that will fine for now. Then a few hours later, the gateway is on B66 - 5G. But why did I noticed this, the speed was terrible 16/5. So I started playing with the best location for the gateway, I have it hooked to UPS and tried different position in my area where I know 5G works great on my phone. The whole time it locked to 5G. So my initial issue fixed only to read what djb14336 stated by deprioritized on the network. I think he is right. So even if you are fortunate to get B66, T-Mobile has given this last priority status on the network. I go to test over the weekend, see if it gets any better or worse or loses 5G again.45Views1like0Comments