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erindawn
Network Novice
Joined 11 years ago
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Re: Minthly trade-in bill credit not applied
It has been another 29 days since my post, and still not monthly credit has been applied for my device trade in, only the initial $85. Since the time I traded, my daughter (who is on my plan) also traded in a phone and has recevied her one-time credit AND the monthly credit has already been applied. I would appreciate any help a T-Force representative could give me! We just had AT&T fiber internet installed, and they are pushing us to move our cell service to AT&T with a very good plan. I have been a long-time T-Mobile customer and fan (we have 7 lines!), but I expect TMO to fulfill the terms of the trade-in agreement in full. Thanks in advance!92Views0likes0CommentsMinthly trade-in bill credit not applied
I upgraded to a 13 Pro Max recently and traded in my old phone. The promo was to be a $400 credit to be received as an $85 one-time bill credit (which I did receive this credit), with the remainder to be applied as a monthly credit toward the device. Although I hav received the one-time $85, no monthly credits have been added to my account. Please advise as to how this will be corrected. Thank you! (And yes, I do see the spelling error in the title of this post, but I don’t see any way to correct it LOL)1.5KViews0likes3Comments