Forum Discussion
Minthly trade-in bill credit not applied
I upgraded to a 13 Pro Max recently and traded in my old phone. The promo was to be a $400 credit to be received as an $85 one-time bill credit (which I did receive this credit), with the remainder to be applied as a monthly credit toward the device. Although I hav received the one-time $85, no monthly credits have been added to my account. Please advise as to how this will be corrected. Thank you! (And yes, I do see the spelling error in the title of this post, but I don’t see any way to correct it LOL)
To reach a T-Force rep, you need to contact T-Mobile via Facebook or Twitter.
It has been another 29 days since my post, and still not monthly credit has been applied for my device trade in, only the initial $85.
Since the time I traded, my daughter (who is on my plan) also traded in a phone and has recevied her one-time credit AND the monthly credit has already been applied.
I would appreciate any help a T-Force representative could give me! We just had AT&T fiber internet installed, and they are pushing us to move our cell service to AT&T with a very good plan. I have been a long-time T-Mobile customer and fan (we have 7 lines!), but I expect TMO to fulfill the terms of the trade-in agreement in full.
Thanks in advance!
Promos granting monthly bill credits can take up to 2 billing cycles to start appearing on your account. You will receive all of your credits. It just takes a little time for them to be applied.
