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Egp5789
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Re: Home Internet & Wifi calling
Same problem as everyone else. Just got anew T-Mobile gateway for home internet. Internet speed is great and has 4 bars in its current location. Wi-Fi calling will sporadically work but not reliably and it will drop calls. It worked perfectly fine with my Comcast router using the same phones. Both iPhone 11 and iPhone 13 Pro experiencing the exact same issue. I have turned off Wi-Fi callingbecause it is more reliable even with 1-2 bars inmy house,but I wish this would be fixed. After a yearof this issue being overlooked, my guess is we’ll live with it or move onto another service provider.17Views1like0CommentsRe: Tmobile home wifi gateway affects phone service
iTinkeralot wrote: If you do receive 4 bars according to the LED display that should be a pretty good signal but it helps to know the cellular metrics and understand the details of the 5G source delivery. With the T-Mobile home internet mobile application on your cell phone you can obtain the cellular metrics (RSRP, RSRQ, SINR) which provide more detail about both the 4G LTE and the 5G NR signals the gateway receives. In order to KNOW the true nature of the cellular reception this is important. The chart below can be used to understand what the metrics are reporting. If the signal quality is not good and there is higher noise then this will have a direct impact on things like VoIP calling which is not tolerant of packet damage or delays. The bars on the gateway might be high but is it due to the 5G or the 4G LTE signal? That is important to know. The signal quality RSRQ and signal noise SINR need to be good or performance can suffer. The other part of the equation is the phone. If the phone has an earlier wireless adapter pre 802.11ax or needs driver updates this can also impact performance. It still could come down to limited bandwidth on the cell and bandwidth throttling might be causing some disruptions to the VoIP streams. Great info. I checked the advanced metrics and almost all of those and only the RSRQ in 5g seems to be good with the rest being in the poor range. its odd that I feel like the streaming, and even overall speed is excellent. I’m getting a consistent 270 mb down and 15 up. I guess I’ll have to try moving the gateway around the house again. Can you think of any reason why it would directly impact the cell service of each cell phone while only connected to the gateway? The phones in question are iPhone 11 and iPhone 13 Pro and both struggle to stay connectedonly when using the gateway.16Views0likes0CommentsTmobile home wifi gateway affects phone service
I recentlyhooked up my new tmhi gateway and I am getting great service from it, butit is affecting any phone that is connected to it negatively. It seems that any phone connected to it cycles between Edge,LTE, and 5g, and will usually drop whatever little service it hasand switch to SOS calling. Now my house has always had bad T-Mobile connection in the center. There is definitely something in the walls that affects it, but ononecornerI can set up my T-Mobile gateway and get about 4 bars.Another problem I am now experiencing is Wi-Fi calling doesn’t work well when connected to the gateway. It works fine when connected to xfinity? This is 100% a requirement in my home because it allows for my phone to remain connected to cell service. Anyone have any ideas?761Views1like5CommentsRe: TMobile Home Internet causes phones to not work
Also having the same issue. My home has poor T-Mobile coverage inside but on tone cornerI can set up my T-Mobile gateway and get about 4 bars, but all of the phones connected to it have issues connecting to regular T-Mobile service now. Another problem I am now experiencing is Wi-Fi calling doesn’t work well when connected to the gateway. It works fine when connected to xfinity?Anyone have any ideas?12Views0likes0Comments