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ConnieSue18
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Re: T-Mobile Internet (2.4G) with Alexa Drops Feit Bulbs often and at random
1/11/2023: Received this short email from Feit. …... Raju M (Feit Electric) Jan 11, 2023, 9:43 AM PST Hello Connie, Sorry for the inconvenience caused. Our Feit electric products are incompatible with the T-Mobile Routers Let me know if there is anything else we can help with. …... Naturally, this did not satisfy me as I have 33 bulbs, I purchased at Costco at roughly $6/each. I sent this email: …... Raju M (Feit Electric), "Our Feit electric products are incompatible with the T-Mobile Routers". Thank you for your response. First, your Feit Plugs, indoor and outdoor, have work flawlessly during the transition, your Feit plugs have never failed - ever. So, at least in the case of the Feit plugs they are absolutely compatible with the T-Mobile router. OK, so you have an issue. Nowhere in any Feit documentation is there any indication that any of your products are incompatible with any router. Feit has a technical problem that you appear to want to make it go away for me with your email. I have 33 Feit Bulbs that I paid an average, roughly, of $6.00 each. That is nearly $200. Please send this email chain to your corporate office as I will be contacting Costco to get a refund for all the bulbs I purchased there. Or, you can get your technical hotshots in India to make changes, in the very near future, such that your Feit bulbs are compatible with the T-Mobile router. In the mean time, I expect to see this issue reported on your web site. In the near future, depending on your response; I will be contacting T-Mobile, Amazon (Alexa) and Costco (your main outlet) to make them aware of the Feit app and Feit Alexa Skill shortfall. There are a number of "review" sites that I will write reviews of your product. As you can see, I am not going away without making considerable waves for the Feit Technical staff and Feit management. I have let you know exactly what I expect. Please get back to me quickly as I will (soon) start contacting the organizations I mentioned above soon. …… …... Not sure how I tag, search results, this such that other people with this issue find my rant. I will, as I have, continue to update this thread as circumstances change.24Views0likes0CommentsRe: T-Mobile Internet (2.4G) with Alexa Drops Feit Bulbs often and at random
pphw… I would agree with you but the bulbs worked well with Cox and a Netgear router. 3 of the Feit Bulbs are about 6 feet away from the T-Mobile router and they fail so I am not sure that is the problem. Like you turning off the bulbs and back on works but I have 30 bulbs and I am never sure which bulb will work and which will fail. I have turned on the Feit notification, so I know when the bulbs drop off and it is all very random. I think the issue is the Feit Alexa Skill. I am keeping the Feit folks up to date on my activities as I have an open ticket, they do appear to work issues. The Feit app and Skill have come a long way in the last couple of years. I would not have 30 bulbs if the first few didn’t function.42Views0likes0CommentsRe: T-Mobile Internet (2.4G) with Alexa Drops Feit Bulbs often and at random
iTinkeralot… I reset 10 Feit bulbs to their factory setting and added them back to the new 2.4Ghz channel. For a short time, wishful thinking, both channels appeared to work but then Feit bulbs on both channels dropped at random. So this effort was not successful. After a nights rest, nearly all of the bulbs were non-responsive in the morning. I would sort of understand it if ALL the bulbs were nonresponsive. Why one or two bulbs remained functional is, yet another, mystery. Resetting the modem had no effect. The Feit and Amazon plugs continue to function no matter what I do, so it appears that this issue is only related to the Feit bulbs (I only have Feit bulbs).44Views0likes0CommentsRe: T-Mobile Internet (2.4G) with Alexa Drops Feit Bulbs often and at random
Thanks bocaboy2591… As I indicated in my original post I was able to add a 2.4G to my T-Mobile router and all my Alexa devices are connected to this channel. The various plugs by various manufacturers have never failed, it is only the Feit bulbs. I will update this post as I stumble around trying to resolve this issue. It doesn’t take long to get accustomed to turning all the lights in the house on and off with Alexa. Thanks iTinkeralot… I configured another 2.4G channel, as you suggested, on my T-Mobile router, moved a few bulbs to this new 2.4G channel and will track what happens. I feel sure that if this is an Alexa issue it will never be solved as Amazon laid off a huge number of Alexa developers. So, I hope it is Feit app/skill issue as Feit works to fix issues. Sequence: Reset Feit Bulbs to factory, Added bulbs to Feit app using new 2.4G channel, Created Alexa Routine for new bulbs. Wil come back here to keep others informed as I make progress or not as the case may be.42Views0likes0CommentsT-Mobile Internet (2.4G) with Alexa Drops Feit Bulbs often and at random
I changed from Cox to T-Mobile internet. The download speed in exceptional. The Alexa transition was smooth once I added 2.4G to my T-Mobile router. I named the new 2.4G the same as the Cox name with the same password, every device moved over as hoped. My home is automated with multiple plugs (7) and Feit Bulbs (30). Once setup everything worked for a short time. Then the bulbs would drop offline at random. The plugs always work. To reset the bulbs all I need to do is turn off the power to the bulb and turn it back on and then they are connected and work with Alexa. I have tried to find a pattern (like time of time or phase of the moon) but there doesn’t appear to be a pattern. I have via the Feit App set all devices to update the firmware automatically. Also, setup all Feit devices to push a notification when they drop offline; there are many pushed messages in the Feit app but again no time pattern. I have an open ticket with Feit and have tried all their suggested solutions - nothing has worked so far.805Views0likes8Comments