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How do I Get To T-Mobile Hot Spot Technical Support Team via Chat?
Hi everyone, I am new to t-mobile - 1 week into having a 5 g unlimited magenta plus supposedly never throttled really unlimited data plan, and a 5g mobile hotspot plan for 50GB of data that should never throttle until after the 50 GB is used. Is there any way to interact via chat with the specialty mobile hot spot technical team? I have been on hold for 2 and half hours now. The regular tech support stayed on the line and suggested we review the performance on my 5g phone while we waited for a member of the specialty mobile hot spot team to get on the line. We found the same issue on my Samsung galaxy 21 5g plus phone. Download speeds were good, but upload speeds were really bad - only about 1 to 1.5 mbps. I tested across ookla, cloudflare, mlabs, etc… Same speeds I am getting for the netgear nighthawk mr5100 hot spot. I can see that I am connected to LTE B2 band on the hot spot, but can not see this info on the phone. We tried re-establishing the connection , ensuring that we were using t-mobile as the operator, etc. But nothing made any difference. That took about an hour and half - and still no mobile hot spot specialist had become available. He said we would continue to wait. About half an hour later it seemed he dropped and moved me into the standard incoming call wait queue as the music came back on and the message about being a valued customer. I would hate to be an un valued customer if this is how responsive they are to the valued ones! I dropped and called back and went direct to rep. It took about 3 minutes (you do not answer anything - just keep hitting 0). But this rep also said we needed the hot spot specialty group. I explained I had been waiting about 2 hours already. They said the only other option from waiting was to submit a form for help & I would get a callback within 24-48 hours. It is hard for me to be available to take calls at unknown times. The agent said that I *should* get a call within 30 - 60 minutes because she marked it is urgent. I am skeptical! So - I am wondering if anyone knows of a way to interact with this team via chat? thanks in advance for any info anyone can provide :-)273Views1like4Comments