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canthearmenow
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T-Mobile Fails to Deliver on Promised Cell Site Improvement in Newbury Park, CA
I'm writing to express my extreme disappointment with T-Mobile's failure to deliver on their promises regarding improved cell service in my area. Promises, Promises: In February 2023, I was informed that a new cell site was scheduled to be deployed to specifically address the poor coverage issues in my neighborhood. However, when I contacted T-Mobile in May 2023, I was given no clear explanation for the delay and no new estimated timeframe for completion. Instead, they offered me a free CellSpot device, which I declined as it wouldn't solve the broader coverage problem outside my home. Unacceptable Transparency: Additionally, T-Mobile has been incredibly secretive about the location of the new cell site. I believe customers have a right to know where infrastructure projects are planned, especially when they directly impact the quality of service we receive. This lack of transparency further undermines T-Mobile's credibility and erodes customer trust. Disrupted Communication and Empty Offers: The poor coverage has significantly impacted my ability to use my phone for basic tasks like making phone calls. This has been incredibly frustrating and disruptive, especially in a time when reliable communication is essential. T-Mobile's proposed solutions, like the CellSpot device, do not address the root cause of the problem and feel like mere band-aids on a larger issue. Consequences and Next Steps: This experience has left me feeling disillusioned and undervalued as a customer. T-Mobile's failure to deliver on their promises has forced me to consider switching to a provider that can offer the reliable service I expect. I urge T-Mobile to take immediate action to address these issues: Provide a clear timeline for the completion of the new cell site project and be transparent about its location. Offer meaningful solutions to customers impacted by the poor coverage, not just temporary fixes. Improve communication and transparency to rebuild customer trust. Until T-Mobile takes these steps, I cannot recommend them as a mobile service provider. I am sharing my experience to warn other potential customers about the unreliable service and empty promises they may encounter.213Views4likes9Comments