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BrianValentine
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Joined 5 months ago
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Gateway Losing Signal and Restarting
3 of the 4 last weekends, my Gateway has been randomly loosing signal and restarting. On Fridays or Saturdays, it's minimal, once or twice a day, a few hours apart - if at all. But three of the last four Sundays between 9pm and 1am this happens 5+ times. Sometimes I barely get 10 minutes between these occurences. I'll call tech support (again) later this week. Anyone else have issues like this? Gateway signal loss and restart, especially concentrated in one particular time frame each week? The usual checks out - wires are plugged in correctly, the gateway doesn't feel hot or anything, signal is good - regularly 4/5 bars (except for the moments before a restart), firmware is up-to-date (though I don't have manual control, it's all automatic.) The only thing I do on Sundays between those times different from the rest of the week is video chat on Discord. Anyone else have issues lately with Discord and Home Internet?Solved1.4KViews3likes10CommentsRe: Gateway Losing Signal and Restarting
Tech Support told me that the G4AR model has known issues caused by the last firmware update. If you call support and tell them about the issue and that you have a G4AR model, they should note your account to replace the gateway. I went to the closest T-Mobile store for the exchange. The stores might have a similar white gateway, but the model my store had was a G4SE. That's how my issue was solved.752Views2likes0Comments