User Profile
BettyWK
Network Novice
Joined 4 years ago
User Widgets
Contributions
Statement is incorrect after removing a line
My husband and I had 2 lines on the ONE Plan Unlimited 55. I contacted Customer Care online, on 12/16 and chatted with Kelvin to have my husbands line disconnected from our account since he had passed away on 11/21/2021. Our monthly charge before removing his line was $60. Today I was notified that my new statement is available (I pay with Auto Pay) with a charge of $60. Kelvin told me it would now be $50 a month. (I feel like it should be even lower since the plan cost details shows that this plan ‘Essentials 55’ is $27.50 for 1 line.) I cannot hear well on the phone, so an answer here or via email is preferred. Thank you.345Views0likes1Comment