Forum Discussion
Statement is incorrect after removing a line
My husband and I had 2 lines on the ONE Plan Unlimited 55. I contacted Customer Care online, on 12/16 and chatted with Kelvin to have my husbands line disconnected from our account since he had passed away on 11/21/2021. Our monthly charge before removing his line was $60. Today I was notified that my new statement is available (I pay with Auto Pay) with a charge of $60. Kelvin told me it would now be $50 a month. (I feel like it should be even lower since the plan cost details shows that this plan ‘Essentials 55’ is $27.50 for 1 line.) I cannot hear well on the phone, so an answer here or via email is preferred. Thank you.
First off, I’m really sorry for your lose. That’s such a sad thing to have to deal with especially around the holidays. The only thing I can think of is there may be other features impacting your bill. Other services and features may be charged and keeping the bill around $50 even after the change. You can look at the bill details and a specific look at every charge. Might be something like a feature change we can remove to lower the bill. Check out Bill Details and login to view more specifics.
