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annoyed123
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Joined 3 years ago
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T-mobile second trade-in device issues - not getting any info!!
We moved to T-Mobile from Verizon and brought over 2-lines. We took advantage of promotion and order two new iPhone 14 pro max against two trade-ins. The trade-in phones were iPhone 12 pro max and iPhone 13 pro max. Somehow, the salesperson over phone made a mistake and put only one trade-in. So, when I went to the T-Mobile store in person, they accepted only IPhone-12-pro-max and did not take the other phone saying the other trade-in is not in the system. Being very upset, I talked to many folks on phone at T-Mobile for more than 2 hours and finally reached someone reasonable. He was able to solve the issue, took the IMEI of iPhone-13-pro-max and emailed me the shipping label. But the shipping label says IPhone-14-pro-max while it must be for IPhone-13-pro-max. I am again on phone, talked to many people and tried to explain the issue again and again and again and no one seems to understand it. Can someone here please help me?144Views0likes0Comments