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Aema
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Joined 3 years ago
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Re: Grandfathered Simple Choice
Actually after I last posted to this thread, I called customer service later at night and was able to find a TMo supervisor based overseas who was able to find the right plan codes and add them manually!! (In other words, they were able to allow me to add an additional line for the same fee as our current lines on our Grandfathered plan.) He said that for the agents, the service codes are found under plan options and features, and that the old legacy tool they use (Samsung) can’t do it. I’m not sure exactly what that all means, but perhaps if you tell a customer rep that will help move you in the right direction!787Views0likes0CommentsRe: Costco Problems Activating New Line Grandfathered Plan
Well, T-Mo said my current device promos that are already on my account aren’t the issue. Then they tried to add 2 lines with the iphone 14 device to it without completing the transaction. Wasn’t an issue, so it’s not the fact that the add-on data isn’t automatically on the line.49Views0likes0CommentsRe: Grandfathered Simple Choice
I have a really old plan that is only voice. To get data, we added 3GB of high speed data per line for $5, which got upgraded to unlimited data last year as part of a T-Mobile special upgrade for all existing plans that had caps. My problem is that I want to add a new line of voice service and data, but now T-Mo wants to charge me $20 for 3GB of data. T-Mo reps said that we can’t get the $5 deal on new lines any more. But I’m wondering is there any way to ask them to give us the same $5 data deal that we currently have on all our original lines? If so, who would I talk to? Thank you!519Views0likes0CommentsRe: Costco Problems Activating New Line Grandfathered Plan
Had not thought about that! That’s a good question. Right now 2 of the 3 voice lines have a device promo tied to them. It’s the last 6 months of a 24 month credit for 2 free phones. I’ll ask T Mo next time I talk with them. Is the max number of promos different for every plan? The BYOD went through though (before I reversed it)…so I know my plan supports at least 3.45Views0likes0CommentsRe: Costco Problems Activating New Line Grandfathered Plan
That’s what I thought too at first. But written in the description for my plan in my account is that I have 5 voice lines available. So it should be fine...unless they are counting my internet as one of my lines. My plan is the Familytime Basic. I haven’t added any other lines in 1.5 years prior to yesterday.47Views0likes0CommentsCostco Problems Activating New Line Grandfathered Plan
Just spent 5 hours at Costco Wireless Advocates kiosk trying to purchase 2 iPhone 14 under the BOGO promo and activate 2 new lines to my Familytime Basic plan (yes it’s almost 20 years old). First I purchased an SIM card and added 1 new line (with my old device) to satisfy a Bring Your Own Device promo. Next I wanted to add a second new line and get the BOGO iPhone 14 promo. I took my first new iPhone and upgraded an existing line on my account. The problem came when I tried to add the second new line and activate the second new iPhone 14. At first I thought I had maxed out the new voice lines that I could add to my old plan. So I asked T Mo to cancel my first line activation under the BYOD promo, so I could still qualify for the BOGO promo instead. They did that and assured me that they could cancel it in a way that wouldn’t prevent me from re-adding the line and getting another promo. But when they tried to add the line again and activate the phone, the Wireless Advocate system said the device wasn’t compatible with my service. At first this didn’t make sense since I had already activated the first new iphone as an upgrade to an existing line. But after I left the store, it occurred to me that when I add any new line to my old plan, that line does not come with data. It needs to be added as a separate service to each line. When I upgraded an existing line with my first new iphone, that line already had data service attached. Then when I added the first new line via SIM card, since the card isn’t in the phone I’m guessing it wasn’t an issue. But because the iphone 14 has a built in SIM and needs service with data attached, I’m wondering if that is what caused the problem. Does this make sense? If it does, is there a work around? The Wireless Advocate people are saying that they can’t override their system. They weren’t going to even try to call the T Mo customer service phone number that was part of the error message, but since they felt sorry for me they did try. The call wouldn’t go through tho, so they gave up. Any help would be appreciated!537Views0likes10Comments