Questions about Costco Promo
I recently switched from AT&T Prepaid to Go5G+ at Costco, and just got my first phone bill. Looking at it, I have some questions: Does AT&T Prepaid count as a "qualifying plan" for the $250 port-in credit? I submitted the request to redeem it but have not heard anything back yet. Just want to double check. I was also offered an insider code for 20% off, but my bill still shows the amount before the discount. When will it show up? Does switching from AT&T Prepaid qualify? And will the over-payment be refunded? Thanks.
Costco Problems Activating New Line Grandfathered Plan
Just spent 5 hours at Costco Wireless Advocates kiosk trying to purchase 2 iPhone 14 under the BOGO promo and activate 2 new lines to my Familytime Basic plan (yes it’s almost 20 years old). First I purchased an SIM card and added 1 new line (with my old device) to satisfy a Bring Your Own Device promo. Next I wanted to add a second new line and get the BOGO iPhone 14 promo. I took my first new iPhone and upgraded an existing line on my account. The problem came when I tried to add the second new line and activate the second new iPhone 14. At first I thought I had maxed out the new voice lines that I could add to my old plan. So I asked T Mo to cancel my first line activation under the BYOD promo, so I could still qualify for the BOGO promo instead. They did that and assured me that they could cancel it in a way that wouldn’t prevent me from re-adding the line and getting another promo. But when they tried to add the line again and activate the phone, the Wireless Advocate system said the device wasn’t compatible with my service. At first this didn’t make sense since I had already activated the first new iphone as an upgrade to an existing line. But after I left the store, it occurred to me that when I add any new line to my old plan, that line does not come with data. It needs to be added as a separate service to each line. When I upgraded an existing line with my first new iphone, that line already had data service attached. Then when I added the first new line via SIM card, since the card isn’t in the phone I’m guessing it wasn’t an issue. But because the iphone 14 has a built in SIM and needs service with data attached, I’m wondering if that is what caused the problem. Does this make sense? If it does, is there a work around? The Wireless Advocate people are saying that they can’t override their system. They weren’t going to even try to call the T Mo customer service phone number that was part of the error message, but since they felt sorry for me they did try. The call wouldn’t go through tho, so they gave up. Any help would be appreciated!
