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T-Mobile Ignoring My Repeated Requests for Billing History (Aug 2022 – June 2023)
T-Mobile Ignoring My Repeated Requests for Billing History (Aug 2022 – June 2023) Hello T-Mobile Community, I am writing this post out of growing frustration and disappointment with how T-Mobile has handled my simple and legitimate request for billing records. Here’s what has happened: January 2025: I first contacted T-Mobile and formally requested a copy of my billing statements from August 2022 to June 2023. Over the past three months, I have sent multiple reminders via customer support calls and chats, reiterating the same request. In good faith, I even paid $65 to T-Mobile (They charged me to provide billing $5 each month) to cover any potential costs or processing fees associated with retrieving these records. Yet, to this day, I have received nothing. Not a single bill, and not even an update on my request. I only receive vague promises from representatives saying, “We’ve escalated it” or “You’ll get it soon.” As a paying customer, I find this level of service unacceptable and unprofessional. Accessing one’s billing history is a basic right—not a favor. I need these records for my financial documentation and auditing, and it is incredibly frustrating that after three months of countless follow-ups and even payment, T-Mobile still has not delivered. What do I want? 1. Immediate access to my billing statements from August 2022 through June 2023. 2. An explanation for why I have been ignored for months despite my payment and persistence. I believe T-Mobile owes its customers transparency and accountability, and this kind of behavior severely erodes trust. If anyone in this community has dealt with a similar issue, I would appreciate your input or advice on how you resolved it. And if a T-Mobile representative is reading this, please take this seriously and escalate it to someone who can actually make things right. Customer service should not require public shaming to get a response. Let’s see if this post garners more action than months of polite follow-ups. Sincerely, A Frustrated and Still-Waiting Customer122Views0likes2Comments