Forum Discussion
T-Mobile Ignoring My Repeated Requests for Billing History (Aug 2022 – June 2023)
T-Mobile Ignoring My Repeated Requests for Billing History (Aug 2022 – June 2023)
Hello T-Mobile Community,
I am writing this post out of growing frustration and disappointment with how T-Mobile has handled my simple and legitimate request for billing records.
Here’s what has happened:
January 2025: I first contacted T-Mobile and formally requested a copy of my billing statements from August 2022 to June 2023. Over the past three months, I have sent multiple reminders via customer support calls and chats, reiterating the same request.
In good faith, I even paid $65 to T-Mobile (They charged me to provide billing $5 each month) to cover any potential costs or processing fees associated with retrieving these records.
Yet, to this day, I have received nothing. Not a single bill, and not even an update on my request. I only receive vague promises from representatives saying, “We’ve escalated it” or “You’ll get it soon.”
As a paying customer, I find this level of service unacceptable and unprofessional. Accessing one’s billing history is a basic right—not a favor. I need these records for my financial documentation and auditing, and it is incredibly frustrating that after three months of countless follow-ups and even payment, T-Mobile still has not delivered.
What do I want?
1. Immediate access to my billing statements from August 2022 through June 2023.
2. An explanation for why I have been ignored for months despite my payment and persistence.
I believe T-Mobile owes its customers transparency and accountability, and this kind of behavior severely erodes trust.
If anyone in this community has dealt with a similar issue, I would appreciate your input or advice on how you resolved it. And if a T-Mobile representative is reading this, please take this seriously and escalate it to someone who can actually make things right.
Customer service should not require public shaming to get a response.
Let’s see if this post garners more action than months of polite follow-ups.
Sincerely,
A Frustrated and Still-Waiting Customer
- syaoranTransmission Titan
The quickest way to get those bills would be to visit your local T-Mobile store. They can print them off for you in a matter of minutes.
- gramps28Router Royalty
Contact Tmobile support using messenger on one of their social media platforms and make the request there and link this post.
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