T-Mobile Ignoring My Repeated Requests for Billing History (Aug 2022 – June 2023)

T-Mobile Ignoring My Repeated Requests for Billing History (Aug 2022 – June 2023)

Hello T-Mobile Community,

I am writing this post out of growing frustration and disappointment with how T-Mobile has handled my simple and legitimate request for billing records.

Here’s what has happened:

January 2025: I first contacted T-Mobile and formally requested a copy of my billing statements from August 2022 to June 2023. Over the past three months, I have sent multiple reminders via customer support calls and chats, reiterating the same request.

In good faith, I even paid $65 to T-Mobile (They charged me to provide billing $5 each month) to cover any potential costs or processing fees associated with retrieving these records.

Yet, to this day, I have received nothing. Not a single bill, and not even an update on my request. I only receive vague promises from representatives saying, “We’ve escalated it” or “You’ll get it soon.”

As a paying customer, I find this level of service unacceptable and unprofessional. Accessing one’s billing history is a basic right—not a favor. I need these records for my financial documentation and auditing, and it is incredibly frustrating that after three months of countless follow-ups and even payment, T-Mobile still has not delivered.

What do I want?

1. Immediate access to my billing statements from August 2022 through June 2023.
2. An explanation for why I have been ignored for months despite my payment and persistence.

I believe T-Mobile owes its customers transparency and accountability, and this kind of behavior severely erodes trust.

If anyone in this community has dealt with a similar issue, I would appreciate your input or advice on how you resolved it. And if a T-Mobile representative is reading this, please take this seriously and escalate it to someone who can actually make things right.

Customer service should not require public shaming to get a response.

Let’s see if this post garners more action than months of polite follow-ups.

Sincerely,  
A Frustrated and Still-Waiting Customer