Trade in device problem
I traded in iphone 12 pro max 512 GB for iphone 15 pro max 256 GB in almost 100% perfect condition, no scratches, touch screen, camera and functions working normally, and it was the one I bought from AT&T, I read the conditions and the value of my phone should be $800. On April 30th, May 1st, I received a text message and email saying that T-mobile has not received my mobile and that my dating deal was May 16th. The officer said it may be in the process, it hasn't been scanned into the system, and then I called to follow up on the matter again on May 5th. The officer couldn't check where my phone was, said they couldn't check my IMEI number, but they would follow up on the matter. On May 6th, I received an email saying “Looks like there was a mix up—the make, model or memory of your quoted device doesn’t match what we received or it was damaged. We will adjust your trade-in value to $230 because of this difference. For more details, please visit the link below.” Thanks, Your T-Mobile Team Get info Quoted Device: Device: iPhone 12 Pro Max IMEI #: 35706122642865 Offer Amount: 230 Returned Device: Device: iPhone 12 Pro Max IMEI #: 357061226428655 Offer Amount: 230 May by IMEI typo. How can I figure it out?2021 Apple Trade P16
I did an Apple Trade-In offer in September 2021 turning in my iPhone X for which I was supposed to get $800. The terms were for 24 months, I am now at 29 of 24 (mind you) with 1 more month to go. I am getting $21.84 credit a month. So far I only have $633.36 credited and it will be $655 by the time I am done. THIS IS NOT the $800 promised (and no it wasn’t up to $800). I actually have a screenshot of the offer. I am very disappointed and wished TMobile would stick with their original offer. Anybody else had this issue?
Question about trade in
Hi so I'm getting a new phone and I declined the offer of trade in And getting a $1000 credit And decided to just keep my old phone And still get the new one The only reason why I decided to keep my older one even though I'm not going to be using it anymore is because it was a note 20 Ultra and they don't make notes anymore But now I'm questioning if I made the right decision And should I have just did the trade in option And get my new phone plus The a $1000 credit Also what kind of credit is it?
Request for Immediate Resolution on Trade-In Issue @TMobile #CustomerService #TMobileHelp
📢 Urgent Attention Needed @TMobile! I am reaching out through this platform in hopes of expediting a resolution to an ongoing issue that has not been resolved despite multiple follow-ups. Here’s a brief overview: 🔹 Trade-In Issue: I've been awaiting the trade-in shipping label for my iPhone XS Max, promised as part of my purchase deal (Order Number: S138134234). This was a key factor in my decision to upgrade with T-Mobile. 🔹 Multiple Follow-Ups: Despite several emails sent to your customer service since November 23, 2023, the issue remains unresolved. My last communication received from your team was on December 13, with no further updates or solutions provided. 🔹 Impact: The absence of the shipping label is not only delaying the trade-in process but also affecting the financial terms of my purchase. This delay is causing significant inconvenience and concern. 🆘 Seeking Immediate Help: I am looking for an urgent resolution to this matter. It is critical for me to complete this trade-in process to receive the agreed value, which was a pivotal part of my decision to continue as a T-Mobile customer. I appreciate the challenges in managing customer queries, but the lack of response and resolution is disheartening. I am hopeful that bringing this to a public platform will ensure the issue receives the attention it requires. 🙏 I kindly request @TMobile's customer service team to look into this matter and provide an expedited resolution. Your prompt assistance will be greatly appreciated! #TMobileSupport #TradeInTrouble #CustomerExperience #ResolutionNeeded
S22 Ultra not showing up in trade in list
I'm trying to trade in my S22 ultra 5G for a new phone. Ever since the update, I have no service where I should have it and I'm over it. When I type in my IMEI, it takes me to a screen to type in my model number, but the S22 ultra 5G doesn't show up in the list. My model number is SM-S908U1. How am I supposed to trade in my phone if it doesn't show up in the list? Is that model number popping up for anyone else?
Cannot find where to print return label for trade in phone, website not working
I have three Samsung phones to return for trade-in on an upgrade promotion, but cannot get into the website to print return shipping labels and the T-Mobile store said they couldn’t take them for us. I can’t get through to support on phone or chat. I did return an Apple a couple weeks ago and had no issue finding the return label that printed with all the information needed for the specific trade-in promotion, but now everything on the app or website keeps going in a loop and never gets me to where I can print a shipping label for the phones that are due for trade-in (by Dec. 23!) HELP please!
Forgot to erase phone before returning it
Hi All, If someone can please reassure me or tell me how this process works, please do!! I returned my broken phone after receiving a new one from assurant. BUT, I forgot to erase the phone before I returned it. It still had my passcode on it and I was signed into my Apple ID, and I had it set up to where as soon as it was connected to the internet it would erase automatically. I never received an email from Apple saying the phone was erased or anything. I just want to know if when they receive phones that are broken, do they erase all data on it even if you forgot to? Someone please let me know!
