Time Zone resets when phone turns off, resets or updates
I have had Samsungs since maybe the 9. I have always been able to set time zone not to change and it never has reset. (This was with the 9, 10, 20, 21, 22, 23 Ultra all with another provider.) I have the S23 now from T-mobile and every time the phone goes off, restarts or updates, I have to go back in and manually turn off automatic time zone, etc. This has obviously made me late numerous times and even cost me money for missing appointments. T-mobile can't fix and Samsung says I can drive an hour away and bring it to the store because they cannot fix issue even with remote access. Please help. Is it possible it is a T-mobile issue amd they just don't recognize it as an issue? Iam happy with T-mobile but this is archaic and quite annoying. Is there a way to test it with the Sim in another phone without doing a complete switch?
Port out time period.
I want to leave my family plan and start my own account with someone else. I went into a T-Mobile store and was told I needed to contact customer service and ask for permission to leave the family plan, I was told it would take no more than 10-20 mins for that process. Before I left the store I asked if I could come back right away after getting permission to leave the account and set up my own account ASAP, I was told YES. So I got with my parents and we called customer service and got my OK to port out the family plan and we asked the rep if I could go in and get it done today, I was told YES. I then I came back to the T-Mobile store and told them my situation and they looked my number up and I was told “your number is still under the family plan so we can’t do it because you aren’t the primary account holder.” Then I told them that the rep and the guy at that store just told me I could get it done asap after getting permission to leave. Then they told me “1 to 3 days and wait for an e-mail of an e-document for confirmation” So my questions are, HOW LONG IS THE PORTING OUT OF A FAMILY PLAN PROCESS? I was told “ASAP”, “1-3 days”, “Go into the store and get it done”. Since the ported out number won’t have a phone plan anyways, would it be faster to just start a new account and get a brand new number?