Digital Touch Tone vs. Touch Tone
Technology can improve our daily lives and can also complicate them. Going forward at times, can result in going backwards. "If it isn't broke, leave it alone". Touch tone Old technology has a preprogrammed "tone" established, allowing a connection to be heard and passed through with correct information. Newer technology uses thousands of tones associated with 0-9 computer screen connections. " if you would like to receive this call pres 1", by pressing 1, this tone must connect with the exact receiving tone as the outgoing tone. If the tones do not exactly match, you may find yourself pressing "Beethoven" vs "Motzart". Your call will not connect if your note does not match the receiving note. How do companies address this issue? After several agents pass the buck, hang up on you and you finally manage an agent without preprogrammed bot mentality, you will discover a claim to their technicians will be processed for further review. Usually a 3 day or week process. A kind agent will brief you upon this expected length, though technically this is a breech in policy, some agents are actually still bread with human decency. A history of incomming lines will be viewed for their tone matching capabilities to rule out whose playing b flat. Once identified a tune up follows. However as with all instruments, those musicians know nothing ever stays perfectly in tune. Going forward can at times mean, your really better off sometimes with one octave than with multiple octaves, as there are less variables of your touch tone being unable to play the exact reciprocating frequencies needed to simply....connect calls. Life is a balance of machine and mankind. Machines are only as good as they are programmed. A good company will never put policy over their paying customers. A company is only as good as its character, not of its policies. Policies are fluid rules needing to bend with the tide of current needs. A company unwilling to address their outdated or unacceptable policies, will find their "product" will never support their character. But quality of Character will always support a product.
A duplicate text sent to an unknown number
Yesterday, I sent my wife a text message, basically saying tell off your coworker. Within a minute, I received a message from an unknown number, just saying “?”. Thinking it a scam message, I did some gentle poking. As it turns out, this is a real person who received a message from me telling them to tell off their coworker. Attached are the original message I sent my wife, as well as my conversation with this unknown number, in sequential order. I have never seen this number before, I did not add it to a new message, I did not CC or BCC it, and it has not received any other texts from my conversation with my wife. Why did this happen, how many times has it happened to myself or others that we are not aware of, and how will T-mobile handle this issue so it will not happen again? Android, Galaxy S22 Ultra
