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FCC_and_Contrac
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Re: Not unlocking 12 pro max
The screen shot is the correct IMEI. Everything was explained multiple times and it was even explained to them by apple care during a 3 way call. A TMobile Rene lied to me and claimed they unlocked the phone. I was also informed that their policy is to not unlock the phones automatically, which is not there written policy on the website. So far all I got was the worse customer service, I feel like every customer support I spoke to wipes before the take a #2 because they are the least informed and no help, like tits on a bull.32Views0likes0CommentsRe: Not unlocking 12 pro max
T-mobile customer support has had 2 separate 3 way calls with myself and Apple Care. It is clear that TMobile is not unlocking it because they are claiming that they never sold me that phone. I was told the phone has to currently be on my account for 40 days. The policy states the device the device must have been on the account for at least 40 days. The language is past tense not present or future. I offered to send a print out of my T-Mobileaccount to prove the phone was purchased through them and to prove it is paid off, they said it’s not necessary but the phone is still locked. If I file the complaint through the arbitration process I bet the phone will magically be unlocked. I also asked the agent if there was an update on the ticket escalation and it was over a week with not response on T-Mobile end. How is that acceptable business customer service?29Views0likes0CommentsNot unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purchased through them. They don’t have an EIP on file although I do in my T-Mobile account. One representative Rene said my phone was unlocked and that it’s Apples problem so they transferred to apple care where it was determined that T-Mobile lied. Also many customer service agents have no clue as to what the T-Mobile Unlock policy is, automatically does not mean I have to call in to request that my paid off phone bee unlocked. It was on a valid line for over 3 years, paid off, account is current and T-Mobile still is playing games. In the AM I go to mail a T-Mobile a letter and start the small claims court. keep all your papers cause T-Mobile will lose them and say your phone was never purchased through them even though the EIP has the correct IMEI.141Views1like6Comments