T-Mobile home internet unstable with online meetings
I've been a home internet customer for about 4 months. I'm in a rural area with no other real options. The service works well with streaming video. But I have major issues with Zoom, Teams, Skype, Facetime and other realtime meeting tools. The audio/video cut out every few minutes. I've noticed, while doing speed testing, that my data speed periodically hits zero every few minutes then returns to normal speed. It isn't noticable with video streaming, I assume because there is a buffer for a few seconds. This issue makes working from home difficult since I must attend online meetings. My current solution is to use my Verizon cell phone hotspot during each meeting. T-Mobile support keeps telling me the "tower is being upgraded". For 4 months!? Any suggestions for settings changes would be appreciated. FYI - I have the white box router not the newer grey "trash can".
Tower outages in Twin Cities, MN
I’ve been having issues with signal strength for days and now today I’m just about completely cut off. Three phones plus home internet. Download speeds went from 400MB to about 0.4MB at home. About the same on phones. Won’t connect to 5Guc and barely any bandwidth on LTE. Support said they we performing upgrades to towers in my area. Yikes… service nearly completely cut off.Strong Signal on 5G/4G - Slow or No Data Speed
Hi everyone, I’m experiencing issues having full 5G bar strength, but really slow or non-existent data speeds. When switching to 4G, this also happens. I’ve noticed it most when in rural areas. (I’m using a Google Pixel 7 Pro, latest OS updates, and latest app updates.) Any advice on how to resolve this issue? Thank you, everyone!
Are there known signal issues in Austin?
We have had terrible problems with signal since the power outages in Austin during the early February 2023 ice storm. Are there known issues with the T-Mobile towers? Are other people having problems? Symptoms: 1) We can make and receive calls but the person at the other end generally cannot hear us. 2) If that person can hear us, the call soon drops. We went through trouble shooting and forcing 2G only seems to help. But when will normal signal function be restored? Is there any information about this available anywhere? We also have problems with internet access but the voice call issue is the most alarming.
What's Up with the Internet
I’ve had the 5G ultra for three weeks and it worked great. Then the day I upgraded to a 5G phone the 5G service disappeared from my area in Buchanan, Mi. No internet for two days now. The tech support from India was not great. I told them I had no signal, they hung up me. I tried again and they treated me like a two-year old that knows nothing about electronics. Finally after doing all the BS they asked I told them again there was no signal and they put in a trouble ticket. I also called the local T-Mobile store and they too hung up on me. Totally frustrated with T-Mobile and I am thinking about going back to Comcast even though it costs three times as much. I feel like I am in the T-Mobile Twilight Zone. I suppose they will keep charging me for the internet service even though I am not getting any signal.
