Why is the Home Internet Gateway functionality crippled?
I have Arcadyan KVD21, and while I am thoroughly impressed with the speeds from the device on the T-Mobile 5G network, I am disgusted by the lack of any ability to properly manage & (more importantly) secure this device. This trade between speed and security is insulting and offensive to me as a technologically adept Security professional, and exacerbated by the fact that T-Mobile continues to fail when tasked with protecting user account PII data. The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns, which *MUST* be resolved to keep me as a customer: Cannot perform setup / administrative tasks via wired interface. Current (internal) web interface only offers a “basic” informational portal. Cannot completely disable (turn off) WiFi, (likely due to the above). What (few) administrative tasks that are available, requires: download & installation of a worthless “mobile app”, which also requires the device be connected to the local WiFi network. Current administrative functions are limited to 3 tasks, changing the: administrative password, WiFi password, or name of the WiFi SSID. T-Mobile Internet app loses any/all functionality beyond the local network. If the gateway is connected to the internet, and the device with the app is as well, then there should be no valid reason to require “local” access, especially if the next point is true… As this prevents a parental/guardian authority from managing the device while traveling or outside the home (at work). T-Mobile app does not permit multiple instances of the app to be logged in with the same account/credentials. (per T-Mobile technical rep) What absolutely perplexes me is that many (if not all) of these points DID NOT EXIST when I reviewed an early device around one (1) year ago… So why “cripple” the functionality?!?
McAfee alerted me my Social Security # was found as part of TMobile breach
Just got 4 alerts that my SSN was found on the dark web related to T-Mobile breach. This is absolutely ridiculous that we are now put in this position with no recourse. Anyone else experience this, and if so what are the next steps you took to secure yourself.
how come t-mobile don’t care that their data base is hacked?
how come t-mobile don’t care that their data base is hacked which means customers private personal information is breached and despite my countless efforts to bring this to their attention (twitter, Facebook, email, t-mobile) they literally don’t care and won’t respond. Oh and yes proof provided as well and nothing.
No support for those affected by the 8/2021 data breach?
So today I got a couple of alerts from my credit card companies saying that my SSN was found on the dark web courtesy of the T-Mobile.com hack. While I received an email from T-Mobile last year about the hack I did not sign up for the free McAfee credit monitoring offer as I have little confidence in McAfee products in services. Well now that my info has been proven to be leaked I would like to avail of this service as it’s probably better than not having it. However it seems as though the offer is no more. I contacted customer service who were intent on installing McAfee Mobile Security on my phone but couldn’t grok that I wanted the credit monitoring service, not the crappy software. Is the free service offer still available, does anyone know? Next stop BBB.
