I am trying to move from Tmobile to ATT. I have a Samsung S20+5g and its saying to get it unlocked by sprint
I am a bestbuy employee and had an accomodation when they worked with sprint. I bought my S20+5g outright and Tmobile took my accomodation away 3 months ago and im trying to keep my phone and move to ATT . The phone keeps telling me that its locked to sprint and call them. Well, Tmobile is sprint now. They tell me its unlocked from Tmobile. CS tells me to go to connections>more connections and unlock sim….But on my phone there is not unlock sim. So I spent hours with these “reps” that dont know a thing. Then they connect me to Samsung and Samsung says that I need to go to a Tmobile store, the guy at the store is like “IDK” , he says call CS. This is BS. Oh, and Samsung said they will give me an accomodation and upgrade me….yeah for $600 more. I heard that if you report them to the FCC, they will fold and help you. Anyone else with this problem??
T-mobile's Misguidance and Misinformation ( SCAM )
So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours. However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it’s been over 3 weeks phone is still locked and now when i contactthe T-mobile 611 again they are giving different information every time i contact them. So My Concern , Question and Next step: Is T-mobile so unstable to Handle customers with improper customer service just making people give them money in any possible way? For this I could pay more but I feel played with both the Scammer and the T-mobile which has possibly too scammed me with making me pay withfalse information or this is how T-mobile works. My next Month would be with Verizon at least they helptheir customer and no false information neither the forced payments scam!.
scam
I’m gonna start with I’ve been with T-Mobile for 8 years. Dealt with assurant and they were completely careless and unreliable. STOP PAYING FOR INSURANCE BECAUSE ITS A SCAM. I was better off replacing through the streets. Customer service was completely terrible and I was even hung up on at one point after dealing with them for THREE HOURS. Called numerous times and asked to speak to the supervisor bc of the unsatisfied care and he never even attempted to reach back. GUYS LISTEN PLEASE. TAKING ASSURANT OFF WILL REDUCE YOUR BILL PLENTY ! Reported my phone on August 28 and received a broken phone by the 31st. In the mail I received it said all devices are tested before being shipped and after $270 I expected the new phone I was guaranteed but didn’t receive a GOOD phone until yesterday. The 6 of sept.