Unable to change rate plan
This is the screen I get after clicking “Change My Plan” I was trying to see what other plan options I have and when I click “Change My Plan” I get taken to a page that says “You are not eligible for any other rate plans at this time.” I don’t understand why I would be unable to change plans? Does anyone know why I would not be able to change my plan...for reference, I have been with T-mobile for a billion years (so not in a contract), I currently have the Simple Choice Family Unlimited Talk & Text plan BUT I only have 1 line on it at this point, and I do currently have a payment arrangement set up for July 2 (not sure that is the issue but if it is, I can easily pay the balance now so that I can change my plan).
Is it worth switching from retired “one” plan?
I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”. Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same? If I switch, will I keep my price with all my promos? also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? ThanksPlan changed to Magenta without my permission
I contacted T-Mobile prior to departing the US for a lengthy stay in Europe. I wanted to ensure that my phone was unlocked so that I could use an Italian SIM card while visiting my family there. The agent with whom I spoke found it difficult to verify whether the phone was actually unlocked. She informed me that I would, in any event, be able to get some limited access to the internet while overseas and that she would do follow-up to ensure that the phone was unlocked (I have been a Sprint/T-mobile customer for many years and my prior phone had been unlocked; I wanted to ensure that the new Revvl phone supplied by T-Mobile was also unlocked). When I arrived in Europe, I was able to access the internet. However, shortly after arriving I received notification that my auto-pay was set to pay a bill that was significantly higher than usual. My previous bills had been for $90 a month; this was for $150 circa. I have since received a second bill at the higher rate. I have now discovered that my plan was switched to Magenta without my permission and that this was the reason for the higher charge. Although I understand that Magenta provides greater internet coverage and global service, I wanted to use a foreign SIM card and NOT upgrade to Magenta. Have others had their plan changed without permission? Is it possible to get the higher charge reimbursed and the plan switched back?
I am unable to change my plan to Magenta Max
I get the following error: “Oops! something went wrong.” Very helpful. I disabled my adblocking VPN and attempted to upgrade directly from the Android app but I received the same error and tried again in my browser both on my phone and desktop to no regard. Third party cookies are enabled. Any idea’s on how to fix this? I really don’t feel like calling in, I have mild social anxiety (undiagnosed, mind you).
Rate Plan Change
I have x amount of numbers that want to get off of my plan within the near, because they’re on ‘device payment plans’ or whatever 🙄 because I’m too controlling of my account, because of what I say and what I do. They don’t like it. Again, whatever. 🙄 If I were to remove 4 lines off of my account & they setup for their own plan, will they be considered as new customers, current customers…? Will they be getting the same calling rate plan that I have. Or will they be getting one of the newer plans that T-Mobile has? Will this affect my ‘ T-Mobile Unlimited Plan w/ Taxes & Fees Incl.’ Plan? I have promotions running on the account and autopay discounts.
