issues with online order
I ordered a phone and Apple Watch on the 21st of September, and it was supposed to be here on the 25th, it is currently October 4th. UPS said it got stolen off the truck, so I called customer care and went to the store and they said the security pin I had was incorrect, so I had to change it to be able to get my phone and watch reordered. They escalated it up to a research team to be able to change my pin and look into it, but I have not heard anything. I am so extremely upset, because the bill is due soon and they are still going to charge me for it even though I do not have either the phone or watch. I have called multiple times, and no one will tell me anything. I want a refund or my phone and watch but I keep getting ran around in circles. How can I get someone to take me seriously and actually help me get this resolved? I am not a Karen by no means, but I am seriously angry at this point.
what happened to my order?
on sunday, i placed an order for a sim card through the tmobile website, but i have gotten no updates on my order. on the order status page of the tmobile website, it says that the order status should be available 24-48 hours after it was placed. i placed this order over 72 hours ago. i am aware i should be more patient, but this is a pressing issue. when should it come in?? -cdoyle98’s daughter
issues with my Google pixel 6 Pro preorder?
Thanks in advance for taking the time to read this long post and to give me some help and advice. So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device. So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days. Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account. On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.