Dispute
TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc. Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet). Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute. I’m sharing what I have finally discovered through hours of work: Legal Department 12920 S. East 38th St. Bellevue WA 98006-1350
Can a billing dispute with my bank impact my service?
I requested a payment reversal about 60 days ago, and T-Mobile has failed to rectify the situation despite claims that the refund was added to my account the day the reversal was requested. Despite contacting T-Mobile and my bank on multiple occasions, there is no refund in my checking account. I’ve tried multiple times to get the issue fixed, but nothing seems to be working when I go through T-Mobile, so I’m considering going through my bank. My only issue is that I am worried this can impact my service if there is a chargeback on my account. Is that possible?Returned equipment still being billed
I have returned a range extender. Have a UPS tracking #. Shows recieved in Fort Worth Texas by TMO GRC and " left on dock ". I have now spoken with 6 different representatives who have all assured me that it was taken care of. Recieved another bill for $307.79 ( for a $25 piece of outdated plastic ) AGAIN that has been returned. Tried the Facebook page messenger. No response. Seriously unbelievable.
Can someone explain "Updated Terms and Conditions will take place May 15, 2023" in plain English?
Okay, so I read the summary about these changes, which include things like: “Most notably, the changes: Include additional details about our informal dispute resolution process, including what information need to be included in the Notice of Dispute to begin that process. - Is this “informal dispute resolution process” customer friendly or is it a bureaucratic nightmare where you can’t win? And: “Provide more details about, and in some cases changes to, the rules and process governing any arbitration between us, including how the arbitrator is selected and what the arbitrator is permitted to do, our respective responsibilities for the payment of arbitration filing fees, and the relief that the arbitrator may grant.” - Okay, what are the important details? Will the arbitrator be more biased against the customer? “Your account may still incur charges (that you are responsible for) while suspended and if your Service is reinstated, you may be charged for the reconnection.” - This sounds bad. How bad is it? I don’t know how to make heads or tails of all this vague information and I don’t have time to read into all the fine print. From a third party perspective, are these changes in the terms and conditions a negative change, a positive change, a mix of both, or is it all largely irrelevant? What are the things I need to know as a T-Mobile customer?
Fraud Dispute going on for months
In September 2022 a handset was purchased from T-mobile using my chase checking account. Then again in October 2022 another handset was purchased from the same account. I immediately alerted chase as i did not make these purchases nor did i authorize these purchases. Someone clearly jacked my account and is now enjoying two new phones at my expense. Chase was not able to help me and advised that it first needs to be addressed through T-mobile. This is where I hit a roadblock due to T-mobile’s inability to handle a fraud claim and their lack of care for customers. I have called countless times, filed 8 dispute forms, and sent multiple follow ups. Each time they cancel my claim within three days. This is unacceptable. As a customer for over 6 years, i have never missed a payment and opened two accounts with T-mobile. It is frustrating that Tmobile doesn’t seem to take fraud seriously or even give clients the decency to file a complaint. Please advise. I would like to opportunity to speak with someone in the frauds department that has authority to make decisions. not a relay caller that will read a prompt to me that i have already done numerous times.