T-Mobile and Asurion are Pathetic, Cheap and Disgraceful
I have been waiting for over 3 weeks...and counting, for a replacement phone. Both T-Mobile & Asurion claim it's the other’s responsibility to ship the phone. Asurion took the deductible, promised to ship a phone & a week later said T-Mobile should ship me the phone. So the two companies are currently at an impasse; neither agreeing to give me a replacement. How much does a phone cost? It’s disgraceful and pathetic after being a customer for 16 years, T-Mobile can’t even honor a promise to cover a device. Lost for words. Consider class action to end this scam. BTW I don’t expect Assurant to be any better than Asurion.
cancelling 360 Protection
Hi, I am going to cancel the 360 protection on a device thats super old. When I go to cancel it states once I cancel I cannot add back on. Does this mean that I cant add it back for that device or that I cannot add it back to any new devices on that line ever again? I may get a new phone at some point. Anyone had any experience?
