How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don’t walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly as it happened to me AFTER I’ve been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchase new phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo (to increase our bill $66 each month total) - we were up sold a whirlwind of complicated promo deals based on sales promotions pressured by the store sales reps. These new promos required adding a new line, trading in a iPhone XR, and upgrading to the Magenta MAX to receive a BOGO phone offer & receive a Samsung Galaxy phone discount (that we weren’t even really interested in along with promotional earbuds that we knew we would never use) but we were told that this was a no brainer, since tiding their special promos, our bill will increase only $53 instead of $66 as we intended but with the promos. Claiming now we would not only get the 2 phones, we’d get an extra phone and extra earbuds for even LESS than the $66 we were willing to pay full price for, after the credits were applied on the account monthly. At checkout in the store, not only were no earbuds inside our bag, we were charged for them on our first bill which had no promo credits and had increased $160 per month to $325. It doubled. This new bill drastically increased and was over $100 more than agreed, plus they turned off our Netflix & our HotSpot stopped working in this “plan upgrade!” Unfortunately I was hospitalized with Covid immediately after Christmas and the overage billing went on for months while I was unavailable to reach out and it continued to be auto-drafted from our bank just as it had on our account for 7 years, never once being late. After months of overcharges my husband tried to call on my behalf while I was still on a ventilator knowing the company was charging more than we were promised and we received far less than promised. They would not give him access to the account to discuss. After 5 months I was well enough to tend to this matter on my own & inquired why I was being over charged for both all new iPhones with no promotion credit being applied and why I was being charged for the two earbuds that were not received & my plan was increased for no benefit & I’ve now paid $500+ in overpayments! it took repeated phone calls but in June a rep was kind enough to walk through the entire mess and was aware that errors were made & promised a called back from a supervisor. One did call me back and claimed they will take care of the errors and we itemized the over charges but promised another call back 24-48 hours to determine the exact amount of the credit. I never received that call back and instead of receiving the near $600 in overpay credits, I was yet again auto-deducted for the erroneous overcharges of $325 month charge AGAIN the next month, now a total of $700 of overpayments. Once again this 2 hour phone calls wastefully took all my energy for zero delivery on promises. It was ultimately a literal waste of my breath as I meanwhile still fight through physical therapy after months living on a ventilator machine. I simply want to stop wasting my time calling T-mobile for empty promises. I called the next month again & reached another rep in July 2022 who escalated to a supervisor who called back after 24-48 hours only to advise me 7 months later that I am not eligible for any of the promotions promised. That supervisor told me those promotions didn’t even exist! Which I know is untrue because I looked them up online inside the T-mobile store at Christmas time to ensure I was not being made empty promises. These were real promotions that really existed on the website and we really complied with all the details to be eligible. I asked why I would have given them an iPhone XR then, and changed my plan from an $160 phone plan (already an unlimited plan) up to a $230 per mo phone plan only to receive ZERO phone promotions? This holds no logic. Apparently they think I just gave them a iPhone device for no reason & willy-nilly increased my plan just to also pay full price for both iPhones and pay full price for ebuds I never even received. Then was told I would have really needed to add TWO lines to be eligible for the free BOGO iPhone. Why in the world would I do that? I already have one line sitting on our account that is complete unused with ZERO DATA or zero activity used each month. This is a completely unneeded line that is so unused I don’t even know it’s phone number & have repeatedly desired to have it turned off. Yet these reps think I would agree to paying $50 per month per line x 2 to add 2 lines on our acct that we don’t use? Sure let’s add $100 wastefully onto the account per month when I could have simply bought both phones outright at full price for $33 each per month? This makes no sense. And apparently I threw in giving them an phone XR to boot, just for fun? C’mon. Finally understanding that nobody would agree to this and it’s very obvious that I was promised something different, I was adamant to speak to a supervisor that could review the previous calls to complete the promises previously made or to find my check-out paperwork that would summarize the promotions and plans that I agreed to in the store. I was promised a call back in 24-48 hours from a supervisor and still have heard nothing back. They get away with empty promises & you can not even reach these representatives back after they fail to deliver their solutions as promised since all they do is message you their contact info name “EsmileDwayneE” by text after each call, claiming you can reach them back but you absolutely can never reach them back & they also do not call you back as promised - so instead nothing gets resolved and you continue paying indefinitely a wrong overcharge amount on auto-pay. Until of course, you finally remove your account from auto-pay just as I finally had to do - in order to stop their license to steal. With T-mobile having access to draft my account on auto-pay and their ability to charge any amount they desire without upholding the promotions they promise and adding new lines that are unused, stealing old devices without any credits, and adjusting to more expensive plans - they have taken upwards of $700 too much from my account and will not follow through to rectify. My only recourse was to remove their access to auto-pay and now immediately a text comes through that my “bill has now increased an additional $25” since my $25 bill credit I’ve received for the for past 7 years, will no longer apply without auto-pay.
840 Credit Score just got turned down for 5 phones
After spending hours on the phone during a comical onboarding experience i just cancelled my account due to my available credit not allowing me to get 5 phones to replace the phone phones i have with Verizon ( all on a financing program ) Lets be clear - If Tmobile will not finance 5 phones to me i don't know who could. I am fanatical about my scores, monitoring etc and go from 840 on a bad month to 850. I asked them to check if they ran into a freeze, i asked them to figure out what was going on. I just kept getting check with your credit company which i have on my phone and pay monthly for. After a few calls and getting the same run around i simply decided to cancel my order. I only moved to Verizon due to price. I actually missed some of the Tmobile features and benifits. But if it means i have to put hefty down payments on 2 phones or buy them outright theres no benifit for me to switch back. Hoping someone will see this feedback and cut through whatever Red Tape and talk tracks i keep hearing. 201740383
Activation and Taxes based on Credit Limit?
There is currently a deal on the website that says iphone15 “on us” when you upgrade or already have a go5g plus plan and a trade-in device. However, when I tried to do the upgrade online, it’s showing a $650 down payment. When I asked customer service about this, I was told that “the charge is based on taxes and activation fees and my credit limit is low, so my down payment is higher.” Online it says the activation fee is $35, and the sales tax for this phone in my state would only be about $56, for a total of about $100-ish. I brought this to the attention of customer service and was told that mine is different because of my credit. But if the phone is free, why is there a down payment involved? I should only be paying the fee and taxes, not for the phone itself. I tried to keep asking questions but was told that they already explained it to me in detail and that is the basic Tmobile policy. I asked for them to send me the link to the policy or email it to me, but I got no response. Has anyone else experienced this? I am VERY confused why tax and an activation fee would be based on my credit limit.
Now being charged higher installments? why?
I tried many times to order the Samsung S23 Ultra months ago and it never went through (Samsung and Tmobile had web isssues - well documented here). I finally did order it and got the 56$ trade-in and the $1k credit for Magenta Max. However my account had a few trade-in requests pending - maybe from the orders that never went through as it took me (and others) weeks of trying). I did mail my old S20 Ultra and they they said they got it and applied the credit. However instead of seeing my typical $8 monthly payment for the S23 there is now a 50$ charge. What the heck! A few week ago a Chat rep said they would have to charge me the higher installments since my trade-in was not acceptable (the phone was perfect and they even sent me email about that). But that credit was only $56. They $1k credit was for being Magenta Max that lowered my installments to $8/24 months. What is going on with Tmobile? CHat indicates an issue with my trade in. what!/ the trade in was perfect … Tmobile cannot reverse everything without proof! This is outrageous… they can just lie about the trade in…. but it was only worth 56$ …… but they seemed to reverse the $1k credit for Magenta max also. This sounds so much like a bait and switch.. Maybe the local State Consumer Protection agency will hear about this.
Military Line Suspensions are Recurring Promotion Credits
Looking at finding out information regarding what happens to the recurring promotional credits when a line is suspended under the military policies. Example: A person has 10 months left of promotional credits toward their device, but needs to suspend their line under the military policy. Does that member lose the 10 months of promotional credits and have to pay the remaining balance outright? Are the credits suspended? Additionally, if the member is paying, say, $10 on top of the promotion credits, can they pay the $100 (10/mth for 10 months) and then let the promotion credits ride until they are complete?I have changed my phone plan to credit.
I have changed my prepaid plan to credit and added my kids’ phone lines too. However, my prepaid phone is not changed to credit. Please let me know what happened. Also, I have a new SIM card, but I don’t know how to activate it. Please let me know about it. Thank you, Sunghyuck HongI loose my 4month iphone 12 Because of trade in Credit deal
T-mobile have to issue my remained trade in credit. They promised 800$ I sent my 4 month iphone12(I bought it on July 18, 2021) . It haven’t any problem. I wanna get 5g service. Thus I joined trade in. T-mobile have to keep promise the 800$. I tried cancel my deal because they issued only 225$ credit. They promised other remained credit. I checked 2time to make sure it. They promised and closed deal they said. But after T-mobile didn’t do anything and yesterday they said They tried but there was technically It is impossible. I should get my credit. It is 575$. Or return my phone.