AUTOPAY with Credit cards
Here’s my question and i think I’ll call my local congressman and or congresswoman. T-Mobile has removed the auto-pay discount feature if you choose to pay with a credit card in lieu of a debit card. Their reasoning is the charge that CC companies charge a fee. That fee is like 3.5% maybe and that may be on the high side and that is the full percentage cost for a one-time charge. So my bill is about $120 with the 3.5% fee would be $4.20. With T-Mobile’s plan they are NOW CHARGING ME an extra $20 a month because i choose not to link my bank account to pay my bill. How is this even FAIR? THIS IS EXTORTION! I ENCOURAGE EVERYONE TO CALL YOUR LOCAL LEGISLATURES AND INFORM THEM OF THIS HIWAY ROBBERY THAT IS GOING ON WITH T-MOBILE.
Why are we being penalized suddenly for paying with a credit card?
I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.$10 surcharge for credit card payments
I just saw my first bill without autopay discount for credit card payment. My wife and I are retired and on a fixed income. This $10/month is meaningful to us. I worked in banking for nearly 40 yrs. It can only cost a merchant with T-mobile’s volume ~2% for credit card processing. That’s less than 2 bucks. We will be shopping alternatives. Shameful!
AutoPay Change Causes Us to Lose Phone Insurance Benefits
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card. I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary. Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay? Thanks
billing system is not working - website, app, call center and store
Very frustrating that I am trying to upgrade both my watch and cell phone, and for over a week T-Mobile app, call center, website and in store give me the same “error message” cannot process payment, call us. For what is worth, I tried with an amex, master card and visa all from different banks, all of them working, including one of them was just charged through auto-pay for my monthly bill. I strongly recommend t-mobile systems to fix it in a more prompt way, if not, consider not to offer them? It is easier to go to an amazon or a best buy and just buy the devices, caveat, and also making it easier to switch providers. Very disappointing to see these type of billing/invoicing systems fail in year 2023 from TMobile - this is not good for business nor longevity.Why T-Mobile still charged me after i paid payment arrangement before its due ?
Hi ! So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the rep said " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.
Online shopping - "couldn't process your payment"
I am trying to purchase a phone upgrade and have added my selection to my cart. At checkout I get the message “We couldn’t process your payment” as shown in the attached photo. This is a confirmed issue with T-Mobile. I have made purchases with this card just prior to and after making the purchase attempt from T-Mobile. Attempts by both web and via the app give the same message My card has no holds, denied charges, and over 20k in available credit. All confirmed by calling my Capital One Venture X card support Capital One showed that an attempt was made by T-Mobile for $0 though the due amount shown at checkout is $120. Clearly a disconnect between the checkout page and the charge requested by T-Mobile Yes, I can use a different card though the Venture X offers Phone insurance if the phones are purchased with it. Also, in looking at posts from a year ago similar issues were reported with different cards. I called T-mobile support and they offered to try to process with a representative, however that would cancel some of the benefits of purchasing online as promoted by T-Mobile. example - $35 fee cancelation per phone upgraded and the way the phone credit is distributed to be applied completely to the upgraded phone cost.Why doesn't t-mobile accept X1 credit cards?
T-mobile doesn’t accept my X1 credit card as default payment method. (I even went to a T-mobile store on request of a T-mobile customer service representative and, needless to say, they couldn’t get my X1 credit card to work either.) My X1 credit card works everywhere else except for T-mobile. I contacted X1 and was told that lots (all?) of their credit cards get rejected by T-mobile, but T-mobile hadn’t not responded to their contact requests. I would like to use my X1 credit card because it provide cell phone insurance. So, why doesn’t T-mobile accept X1 credit cards, and when will this change? Thanks.
