Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge
I wanted to take advantage of the Smartphone Trade 240039 P669 online via self-service. Also because it was waiving the activiation cost. I tried over 10 devices, and 4 different device upgrade workflows and none would work on any promotion if the trade-in device has a $0 fair-market value. The process is successful if the device you are trading in, has a trade-in fair-market value of $5 or greater, which is the lowest I have seen it. I know it is a bug because this didn’t used to be an issue in the past(trading in any device, even if the trade-in value was $0). This increases customer contact(unecessiarily). Instigates a store visit to complete the upgrade which subjects the customer to cramming and other liabilites associated with in-store transactions. While I have you, why can’t business customers ship to store/store pick-up like consumer accounts? Improve self-service: Provide us the option to add a “down payment” towards any amount we want to finance on EIP. Why stores are only allowed to do this annoying. Why stores are ony allowed to apply the fair-market value of your trade-in towards your EIP finance amount is another pain point. I don’t want some random dollar amount or change on my bill if I can control what I Am financing or paying the better, I hate random weird bill amounts. For example, the device is $168, they will give you a $5 “bill credit” well 168/7 is 24 months; 163/24 is an ugly number and just stupid - just put the $5 towards the EIP or just keep the $5 and make it a simple even number - at least give us this flexibility if we are that detailed about or finances and billing. I really don’t understand why it seems like they are against self-service, yet complain about customer contact and hold Agents to unreasonable NCI/NPI or whatever the ‘metric’ is.
T-Mobile is scammer!
I went to the store for upgrading my phone V+ and they gave me another V+. I used Chat for making sure what happen Danicamarie wrote me it was a promotion for me and now I have two phones in my line and one is free by the T-Mobile Promotion (scam). I wrote I do not want surprises but Danicamarie wrote I should not worry, this is a promotion and second phone will be totally free. My ex girlfriend bring her iPhone (she bought in Apple Store) and T-Mobile take like one month to complete her transfer phone number after many problems. My ex girlfriend she did not like T-Mobile and she transfered her phone number out of T-Mobile to another carrier. But T-Mobile actually created a third Revvl V+. I actually have two physically Revvl V+ phones with its own boxes but I have actually three Revvl V+ phones in T-Mobile system, three different IMEI, ID and one of those is the "promotion" (scam), another should be mine but another T-Mobile is using my ex girlfriend name and her phone number for creating an imaginary third Revvl V+. This means: I have two physical devices, one was a "promotion" but T-Mobile has three in system. I am charged for 2 phones, the "promotion" was not real and T-Mobile is using the identity of my ex girlfriend for charging two phones when I have two and one was "promo". Cramming, false advertising, use of identity and data of someone never had a Revvl V+, scamming, bad company practices. The actual customer service like always are using words as: "i am in your side", "apologizes for all inconvenience" but they are not solving. And the last "expert" Juanita with her Supervisor wrote me: "the promo was two years ago", I like the plans but T-Mobile is very disorganized with data and bills or they are just very dishonest company. T-Mobile act as a scammer company. They are a scammer by their behaves and practices.
