Fraudulent charges on contract T-Mobile voided
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when i stopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. I haven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?
Deployment
Hello, I am a veteran and my husband is active duty. He is deploying soon and we have the magenta military plan. While at sea, will there be any chances we would be charged for texts/calls or using data if it’s within the parameters of the 5GB or using Wi-Fi? or is there anything we need to know of to make sure we will not get a huge bill on our plan? Should we let t-mobile know he is deploying so they know and wont try to shut his phone off for whatever reason? Any information would be helpful so we wont get blind sided.